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Shipping And Delivery

When placing your order, you may choose between having it delivered to your specified address or picking it up from LOOK SM AURA (via the Click & Collect services).
Successfully placed orders are verified and prepared within 24 to 48 hours, after which your order will delivered to your designated address or your selected Click & Collect store.
I. Home Delivery
1. We currently deliver NATIONWIDE but limited to the following serviceable areas. 

Coverage Areas:

 

METRO MANILA

LUZON

VISAYAS

MINDANAO

Caloocan

Bataan

Albay

Davao Del Sur

Las Pinas

Abucay

Camalig

Davao

Makati

Balanga

Daraga

Bansalan

Malabon

Limay

Legazpi

Misamis Oriental

Mandaluyong

Orani

Malilipot

Cagayan De Oro

Manila

Orion

Santo Domingo

El Salvador

Marikina

Samal

Cebu

Opol

Muntinlupa

Batangas

Cebu

Tagoloan

Navotas

Agoncillo

Compostela

 Villanueva

Paranaque

Alitagtag

Consolacion

 

Pasay

Balayan

Lapu-Lapu

 

Pasig

Batangas City

Liloan

 

Pateros

Bauan

Mandaue

 

Quezon City

Calaca

Minglanilla

 

San Juan

Calatagan

Talisay

 

Taguig

Cuenca

Iloilo

 

Valenzuela

Ibaan

Dumangas

 

 

Laurel

Iloilo City

 

 

Lemery

Leganes

 

 

Lian

New Lucena

 

 

Lipa

Oton

 

 

Lobo

Pavia

 

 

Mabini

Pototan

 

 

Malvar

San Miguel

 

 

Mataasnakahoy

Santa Barbara

 

 

Nasugbu

Zarraga

 

 

Padre Garcia

Leyte

 

 

San Nicolas

Babatngon

 

 

San Pascual

Palo

 

 

Santa Teresita

Tacloban

 

 

Santo Tomas

Tanauan

 

 

Taal

 

 

 

Talisay

 

 

 

Tanauan

 

 

 

Taysan

 

 

 

Tuy

 

 

 

Benguet

 

 

 

Baguio

 

 

 

Itogon

 

 

 

La Trinidad

 

 

 

Bulacan

 

 

 

Angat

 

 

 

Balagtas (Bigaa)

 

 

 

Baliuag

 

 

 

Bocaue

 

 

 

Bulacan

 

 

 

Bustos

 

 

 

Calumpit

 

 

 

Dona Remedios Trinidad

 

 

 

Guiguinto

 

 

 

Hagonoy

 

 

 

Malolos

 

 

 

Marilao

 

 

 

Meycauayan

 

 

 

Norzagaray

 

 

 

Obando

 

 

 

Pandi

 

 

 

Paombong

 

 

 

Plaridel

 

 

 

Pulilan

 

 

 

San Ildefonso

 

 

 

San Jose Del Monte

 

 

 

San Miguel

 

 

 

San Rafael

 

 

 

Santa Maria

 

 

 

Cagayan

 

 

 

Tuguegarao

 

 

 

Camarines Sur

 

 

 

Bombon

 

 

 

Calabanga

 

 

 

Camaligan

 

 

 

Canaman

 

 

 

Gainza

 

 

 

Magarao

 

 

 

Milaor

 

 

 

Naga

 

 

 

Pili

 

 

 

Cavite

 

 

 

Alfonso

 

 

 

Amadeo

 

 

 

Bacoor

 

 

 

Carmona

 

 

 

Cavite City

 

 

 

Dasmarinas

 

 

 

Gen. Mariano Alvarez

 

 

 

General Emilio Aguinaldo

 

 

 

General Trias

 

 

 

Imus

 

 

 

Indang

 

 

 

Kawit

 

 

 

Maragondon

 

 

 

Mendez-Nunez

 

 

 

Naic

 

 

 

Noveleta

 

 

 

Silang

 

 

 

Tagaytay

 

 

 

Tanza

 

 

 

Ternate

 

 

 

Trece Martires

 

 

 

Ilocos Norte

 

 

 

Bacarra

 

 

 

Batac

 

 

 

Currimao

 

 

 

Laoag

 

 

 

Paoay

 

 

 

San Nicolas

 

 

 

Sarrat

 

 

 

Ilocos Sur

 

 

 

Caoayan

 

 

 

Magsingal

 

 

 

San Ildefonso

 

 

 

Santa

 

 

 

Santa Catalina

 

 

 

Santa Maria

 

 

 

Vigan

 

 

 

Isabela

 

 

 

Aurora

 

 

 

Cauayan

 

 

 

Ilagan

 

 

 

Luna

 

 

 

Naguilian

 

 

 

Reina Mercedes

 

 

 

Roxas

 

 

 

Santiago

 

 

 

La Union

 

 

 

Bacnotan

 

 

 

Bauang

 

 

 

Luna

 

 

 

Naguilian

 

 

 

San Fernando

 

 

 

San Juan

 

 

 

Santo Tomas

 

 

 

Laguna

 

 

 

Alaminos

 

 

 

Bay

 

 

 

Binan

 

 

 

Cabuyao

 

 

 

Calamba

 

 

 

Calauan

 

 

 

Cavinti

 

 

 

Famy

 

 

 

Kalayaan

 

 

 

Liliw

 

 

 

Los Banos

 

 

 

Luisiana

 

 

 

Lumban

 

 

 

Mabitac

 

 

 

Magdalena

 

 

 

Majayjay

 

 

 

Nagcarlan

 

 

 

Paete

 

 

 

Pagsanjan

 

 

 

Pakil

 

 

 

Pangil

 

 

 

Pila

 

 

 

San Pablo

 

 

 

San Pedro

 

 

 

Santa Maria

 

 

 

Santa Rosa

 

 

 

Siniloan

 

 

 

Victoria

 

 

 

Nueva Ecija

 

 

 

Aliaga

 

 

 

Cabanatuan

 

 

 

Cabiao

 

 

 

Gapan

 

 

 

General Tinio (Papaya)

 

 

 

Jaen

 

 

 

Laur

 

 

 

Licab

 

 

 

Penaranda

 

 

 

San Jose

 

 

 

San Leonardo

 

 

 

Santa Rosa

 

 

 

Science City Of Munoz

 

 

 

Talavera

 

 

 

Zaragoza

 

 

 

Oriental Mindoro

 

 

 

Calapan

 

 

 

Puerto Galera

 

 

 

Pampanga

 

 

 

Angeles

 

 

 

Apalit

 

 

 

Arayat

 

 

 

Bacolor

 

 

 

Candaba

 

 

 

Floridablanca

 

 

 

Guagua

 

 

 

Lubao

 

 

 

Mabalacat

 

 

 

Macabebe

 

 

 

Magalang

 

 

 

Masantol

 

 

 

Mexico

 

 

 

Minalin

 

 

 

Porac

 

 

 

San Fernando

 

 

 

San Luis

 

 

 

San Simon

 

 

 

Santa Ana

 

 

 

Santa Rita

 

 

 

Santo Tomas

 

 

 

Sasmuan

 

 

 

Pangasinan

 

 

 

Basista

 

 

 

Binmaley

 

 

 

Bugallon

 

 

 

Calasiao

 

 

 

Dagupan

 

 

 

Labrador

 

 

 

Laoac

 

 

 

Lingayen

 

 

 

Malasiqui

 

 

 

Manaoag

 

 

 

Mangaldan

 

 

 

Mapandan

 

 

 

Pozorrubio

 

 

 

San Fabian

 

 

 

Urbiztondo

 

 

 

Urdaneta

 

 

 

Rizal

 

 

 

Angono

 

 

 

Antipolo

 

 

 

Baras

 

 

 

Binangonan

 

 

 

Cainta

 

 

 

Cardona

 

 

 

Jala-Jala

 

 

 

Morong

 

 

 

Pililla

 

 

 

Rodriguez (Montalban)

 

 

 

San Mateo

 

 

 

Tanay

 

 

 

Taytay

 

 

 

Teresa

 

 

 

Tarlac

 

 

 

Anao

 

 

 

Bamban

 

 

 

Camiling

 

 

 

Capas

 

 

 

Concepcion

 

 

 

Gerona

 

 

 

La Paz

 

 

 

Mayantoc

 

 

 

Moncada

 

 

 

Paniqui

 

 

 

Pura

 

 

 

Ramos

 

 

 

San Clemente

 

 

 

San Jose

 

 

 

San Manuel

 

 

 

Santa Ignacia

 

 

 

Tarlac City

 

 

 

Victoria

 

 

 

Due to varying local interpretations of the community quarantine, some barangays may not be serviceable. Stay tuned as we open new delivery areas soon!
2. We charge the following fixed shipping rates
  • METRO MANILA – Php 50
  • OUTSIDE METRO MANILA – Php 150
3. We charge a special fee of Php 499 for bulky items (8 kilograms or above in actual or dimensional weight), regardless of order amount. If a product is considered a bulky item, this will be indicated in the product details page.
4. Delivery fees are included in your basket summary. You may check them before you confirm and place any order.
5. We deliver nationwide, with the exception of some areas outside of our logistics partners’ delivery zones
6. You will receive an email notification once your order has been shipped. Our logistics partner will also get in touch with you via SMS when your package is about to be delivered.
7. You may expect your orders within:
  • Same day delivery 3pm cutoff, next day after cutoff for the National Capital Region (“NCR”) orders exclusive to NON COD orders only
  • 3-5 working days for Metro Manila - leadtime for COD orders only
  • 5-7 working days* for Luzon and 7-10 working days for VisMin
  • *“working day” means a day (other than a Saturday or a Sunday or any public/national holiday) on which banks generally are open in the Philippines for normal banking business.
8. In case you will not be able to personally receive your order, please make sure to prepare an authorization letter and proof of your and your authorized person’s identity (e.g. any government-issued ID). Please check whether all of your ordered items are delivered against the delivery note, and then sign on the delivery note to acknowledge receipt and acceptance before returning it to our logistics partner.
9. You can log in to your account to check your order status any time.
10. If your order has not arrived even after our standard delivery time, please inform us using this inquiry form or you may also reach us at 7-919-999 or via Live Chat
II. Collection at Stores - Click & Collect services
1. With Click & Collect, you can purchase online and collect your orders from your selected Click & Collect store at your convenience.
2. Click & Collect is currently FREE of charge, with no minimum purchase requirement, and available only with the credit card payment option.
3. You can select from the most updated list of our stores with Click & Collect when you choose this delivery option upon checkout.
4. You will receive an email notification once your order is ready for collection at your selected store. You may expect your orders to be ready within the specified days below, depending on the location of the store that you have selected:
  • Same day for orders before 3pm, next day if beyond cutoff for National Capital Region (NCR) - exclusive for NON COD orders only
  • 3-5 working for NCR - for COD orders only
  • 5-7 working days* for rest of LUZON
  • 7-10 working days* for VISMIN
  • *“working day” means a day (other than a Saturday or a Sunday or any public/national holiday) on which banks generally are open in the Philippines for normal banking business
5. Please present a printed copy of the order collection email, as well as your proof of identity (any government- or company-issued ID), to our store staff.
6. In case you will not be able to personally collect your order, please make sure to fill out the authorization form included in the order collection notification email. Your authorized representative will need to present this along with proof of your and your authorized person’s identity (any government- or company-issued ID).
7. We encourage you to collect your order within three (3) days of receiving the email notification that your order is ready for collection. You will receive a second email reminder from us for any uncollected orders. Note that, as per our policy, we will cancel any order that is uncollected for five (5) days. Credit card payments for such orders will be refunded via credit card payment reversal, following our standard processing period.